Terms of Use

These terms govern authorised staff use of Sanjeevani Health Billing, operated by Sanjeevani Health. Read them with our Privacy Policy. Contact the clinic administrator if you need clarification before using the workspace.

Authorised staff use

Use the application only for assigned clinic duties. Access requires a verified Google account approved by the clinic administrator. Google sign-in alone does not grant access. Work within your assigned role and branches; do not access or disclose records beyond your responsibilities.

Your account and device

Use your own approved account, protect your Google account and device, and do not share sessions or let another person work under your identity. Check the selected branch before recording work. Sign out on shared devices and report suspected unauthorised access promptly. The application records staff actions for accountability.

Billing accuracy and corrections

Check patient details, services, doctor information, quantities, rates, discounts, branch, and totals before issuing a bill. Staff are responsible for entering complete and accurate information and following clinic procedures.

Issued bills, payments, and audit history cannot simply be edited or deleted. Use the application's authorised correction, reversal, void, or refund procedures, with the required reason and permissions. Contact an owner when a correction exceeds your access. Do not create a replacement bill or payment to resolve an uncertain submission before checking its outcome.

Payment recording and reconciliation

Cash, UPI, refund, and referral-settlement entries record money handled by the clinic. The application does not transfer money, initiate bank payments, or independently verify a UPI payment. Verify actual collections or disbursements and their references before recording them. Reconcile cash, UPI records, receipts, and outstanding balances according to clinic procedures.

Patient information

Enter only information needed for your work. Keep screens, printouts, exports, and patient details confidential. Share information only with authorised recipients for legitimate clinic purposes. Follow the Privacy Policy and report incorrect disclosure or suspected data loss.

Availability and access suspension

The clinic may change or suspend access when duties change, employment ends, misuse is suspected, or security or operational needs require it. Service interruptions and maintenance can occur. Preserve pending submission details, follow the application's retry guidance, and contact support if an outcome is unclear. Do not bypass access controls or interfere with the service.

Medical limitations

This is an administrative billing tool. Bills, catalogue entries, and reports are not medical advice, diagnoses, prescriptions, test interpretations, or guarantees of clinical suitability. Clinical decisions must be made by qualified healthcare professionals. The application is not an emergency service.

Support and changes

Contact your clinic administrator for account approval, permissions, billing corrections, or operational guidance. For application support:

You can also use the Sanjeevani Health contact page. Do not share your Google password or sign-in tokens.

We may update these terms when the application or clinic procedures change. The current version and update date are published here. Return to the app overview for information about the workspace.